About us
Contact form
We’re here for you.
Our team is ready to answer your questions, receive your feedback, and provide support for anything you need.
Don’t hesitate to reach out using the form below — we’ll be happy to assist you.
Your satisfaction is our top priority, and we strive to deliver an exceptional customer experience every time.
Email: or team.ellure@gmail.com
Customer Service Hours:
Monday – Friday: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 5:00 PM
Sunday: 10:00 AM – 5:00 PM
Thank you for your interest — we look forward to hearing from you soon.
Warm regards,
The Éllure Ottawa Team
FAQ's
Can I return my order if I’m not satisfied?
Absolutely. You have 14 days to return your purchase for a full refund — no questions asked.
Simply contact us and we’ll make sure your return is handled quickly and smoothly.
Are your pieces waterproof and tarnish-free?
Yes. Every Éllure piece is made to withstand daily wear — including showers, workouts, and contact with water or perfume — without losing its shine.
Can I wear your jewelry every day?
Definitely. Our jewelry is designed for everyday comfort and durability, so you can wear it at work, while traveling, or even while exercising.
Are your materials hypoallergenic?
Yes. All our jewelry is crafted from 316L surgical-grade stainless steel, which is nickel-free, hypoallergenic, and safe for sensitive skin.
Is payment secure on your website?
Yes — all payments are 100% secure and SSL-encrypted.
We partner only with trusted providers, including Visa, Mastercard, AMEX, Apple Pay, Google Pay, Klarna, and Shop Pay.
Do you offer free shipping?
Yes — we provide free shipping on all orders across Canada, no minimum spend required.
Have more questions?
You can reach us directly at team.ellure@gmail.com, and we’ll get back to you within 24 hours.



