At Éllure Ottawa (ellure-ottawa.ca), we value the trust you place in us. That’s why we consider it our responsibility to protect your privacy.
This Privacy Policy explains what data we collect, why we collect it, and how it helps us improve your experience. By using our website, you agree to the terms described below.
This policy applies to all services offered by Éllure Ottawa (ellure-ottawa.ca). We are not responsible for the privacy practices of other websites or external sources.
Éllure Ottawa respects the privacy of all visitors and ensures that any personal information is treated confidentially and securely.
1. Use of Collected Data
Use of Our Services
When you sign up for one of our services or place an order, we may ask you to provide personal information such as your name, email address, shipping details, and payment information. These details are required to process your order and provide you with the best possible service.
All information is stored securely on servers operated by Éllure Ottawa or trusted third parties (such as Shopify, Stripe, and Meta). Your personal data will never be combined with other information or sold to external parties.
2. Communication
When you contact us by email or other means, we may retain your messages to help resolve your inquiry or improve our customer service. We may ask for additional information if relevant to your request.
All communication is stored securely and never linked to other data sources.
3. Cookies & Analytics
We use cookies and analytics tools to understand customer behaviour and improve your shopping experience.
Cookies are small text files stored on your device. These files help us analyse how visitors interact with our website. The information generated by cookies may be stored on secure servers managed by Éllure Ottawa or our analytics partners (such as Google Analytics or Shopify Analytics).
We use this data to:
Analyse website performance and user behaviour
Improve our website and services
Provide relevant product recommendations and marketing offers
You can disable cookies through your browser settings, but this may affect certain functionalities of the website.
4. Purpose of Data Use
We collect and use personal data only for the purposes described in this policy, unless we receive your explicit consent for other uses.
5. Disclosure to Third Parties
Your data is never shared or sold to third parties for commercial purposes. We may only share limited information with trusted partners (such as payment processors and shipping carriers) when necessary to fulfil your order.
All Éllure Ottawa staff and partners are bound by strict confidentiality agreements.
6. Data Retention
We keep personal data only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. After this period, data will be securely deleted or anonymized.
7. Your Rights
Under Canadian privacy law (PIPEDA), you have the right to:
Request access to your personal information
Correct or update inaccurate data
Withdraw consent for data processing
Request deletion of your data where legally applicable
We take strong technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. All transactions on our site are encrypted and processed through secure payment gateways (SSL-certified).
9. Changes to This Policy
We may update this Privacy Policy from time to time. The most recent version will always be available on this page, with the updated date listed above. Continued use of our website after any changes constitutes acceptance of the updated policy.
10. Contact
For questions about this Privacy Policy or your personal data, please contact:
Our team is ready to answer your questions, receive your feedback, and provide support for anything you need. Don’t hesitate to reach out using the form below — we’ll be happy to assist you.
Your satisfaction is our top priority, and we strive to deliver an exceptional customer experience every time.
Customer Service Hours: Monday – Friday: 9:00 AM – 6:00 PM Saturday: 10:00 AM – 5:00 PM Sunday: 10:00 AM – 5:00 PM
Thank you for your interest — we look forward to hearing from you soon.
Warm regards, The Éllure Ottawa Team
FAQ's
Can I return my order if I’m not satisfied?
Absolutely. You have 14 days to return your purchase for a full refund — no questions asked.
Simply contact us and we’ll make sure your return is handled quickly and smoothly.
Are your pieces waterproof and tarnish-free?
Yes. Every Éllure piece is made to withstand daily wear — including showers, workouts, and contact with water or perfume — without losing its shine.
Can I wear your jewelry every day?
Definitely. Our jewelry is designed for everyday comfort and durability, so you can wear it at work, while traveling, or even while exercising.
Are your materials hypoallergenic?
Yes. All our jewelry is crafted from 316L surgical-grade stainless steel, which is nickel-free, hypoallergenic, and safe for sensitive skin.
Is payment secure on your website?
Yes — all payments are 100% secure and SSL-encrypted.
We partner only with trusted providers, including Visa, Mastercard, AMEX, Apple Pay, Google Pay, Klarna, and Shop Pay.
Do you offer free shipping?
Yes — we provide free shipping on all orders across Canada, no minimum spend required.
Have more questions?
You can reach us directly at team.ellure@gmail.com, and we’ll get back to you within 24 hours.
Free shipping
We offer exclusive free shipping on all orders.
Money-back guarantee
Not satisfied? Return within 14 days and get your money back.
Waterproof jewelry
Swim, shower and live life – our jewelry stays beautiful no matter what.
Secure payment
Your payment information is fully protected and encrypted.
Every two pieces, one is on us
Automatically applied on every pair
Every two pieces, one is on us
Automatically applied on every pair
Every two pieces, one is on us
Automatically applied on every pair
Every two pieces, one is on us
Automatically applied on every pair
Every two pieces, one is on us
Automatically applied on every pair
Every two pieces, one is on us
Automatically applied on every pair
Every two pieces, one is on us
Automatically applied on every pair
Every two pieces, one is on us
Automatically applied on every pair
Every two pieces, one is on us
Automatically applied on every pair
Every two pieces, one is on us
Automatically applied on every pair
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